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Frequently Asked Questions |
1. How are client accounts assigned?
TVG believes that personal contact is important
for both organizations, therefore one or more staff members are assigned to a client
depending on the organization size. Our staff is encouraged to communicate frequently
with their assigned clients through out the credentialing process.
2. Are your clients
limited to MS?
No. TVG began operation in 1997 and we have worked with clients nationally
since that time.
3. What credentialing guidelines are used?
TVG processes provider
credentials according to standards of the following accrediting organizations: NCQA, TJC, AAAHC, URAC and CMS. For non-accredited organizations, we process credentials
according to the client’s own bylaws, State regulations and policies/procedures.
4. Is a complete verification
packet provided?
TVG’s verification packets provide a summary report for all provider
data on file as well as a checklist of the credentialing elements and their source.
A complete copy of the providers file is available to the client in electronic format.
5. What is the turnaround processing time?
Processing time is determined by various
elements. Initial applicants processing will take longer than recredential processing.
TVG has always strived to keep processing time to a minimum. Response rates from
outside sources, the type of verifications needed and the standards being used can
effect the processing time.
6. Do you provide expedited service if needed?
Yes.
TVG can provide expedited service. Due to additional time and services placed on
our staff members, an additional fee will be assessed for this service.
7. Do you
provide credentialing services for managed care?
Yes. We have a Provider Application Service(PAS) for
providers in which TVG will provide assistance with Medicare, Medicaid (MS only)
and managed care application processing.
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